To Our Community:
We know this is a very challenging time for families and friends with loved ones in care facilities.
In particular, the elderly and those with underlying health conditions are at heightened risk of severe health complications when exposed to the COVID-19 virus, also known as coronavirus. Please know that we are taking all necessary precautions to protect our residents.
We continue to be very vigilant in monitoring every resident, patient, and healthcare worker on site for fever and other symptoms of coronavirus, and have a very thorough cleaning process in place.
Our ban on visitors is still in place, per Centers for Disease Control (CDC) and Ohio Department of Health requirements, and we do not yet know when that will be lifted.
We regularly update our residents, their family members, and our staff, as conditions dictate, and we advise you to keep up regular communication with your loved ones in our care. It really brightens someone’s day to hear from friends and family!
We have included some Q&A below with the most common questions we receive.
Thank you for your support, and you’re welcome to call us if you have any questions. You can also call our dedicated COVID-19 information phone line, 419-827-0822, that we record any day there is an important update.
We’ll provide future updates as circumstances warrant.
Your Entire Care Team
What are you doing to prevent its spread?
The safety and health of our residents and staff is our shared concern. We are working directly with local and state health departments and taking guidance from the Centers for Disease Control (CDC) protocols to help contain the spread of the COVID-19 virus.
This includes continual monitoring of all residents for COVID-19 symptoms along with daily caregiver screenings at the start of their shifts. We have a policy – that we will keep for the foreseeable future – for our staff members to stay home if they have any symptoms of respiratory illness, without regard to cause.
What are you doing, specifically, to protect patients and employees?
The Centers for Disease Control has issued specific guidance to all care facilities nationwide that we are following. You can see a description of safeguards at this CDC webpage. (Hotlink to: https://www.cms.gov/files/document/qso-20-14-nh-revised.pdf)
I’m concerned about my loved one – how can I check on his or her health?
As you know, we suspended resident visitations, and will continue this policy.
However, we understand that connecting with family members and loved ones is incredibly important. Therefore, we will continue to provide regular updates and encourage them to visit with you “virtually” – by telephone or video call, email, text, or instant messaging.
We have multiple iPads available for residents to make video calls, so you have the opportunity to visit with them that way, and we clean the iPads right after each use. If you’d like to set up a video call, please reach out to any of us, or ask your loved one to tell a caregiver!
CDC recommendations on visitation are continuously being updated, as are state strategies, and as they shift, we will be updating our efforts. We know this is a very difficult time to not visit in person.
How will I get future updates?
We have set up a recorded phone line for everyone to get daily updates. We will record a new message every day around lunchtime with a general status. However, know that if your loved one shows any COVID-19 symptoms, we will be in touch personally.
Our hotline number is 419-827-0822.