To Our Community:

We know this is a very challenging time for families and friends with loved ones in care facilities.

In particular, the elderly and those with underlying health conditions are at heightened risk of severe health complications when exposed to the COVID-19 virus, also known as coronavirus.  Please know that we are taking all necessary precautions to protect our residents.

We continue to be very vigilant in monitoring every resident, patient, and healthcare worker on site for fever and other symptoms of coronavirus, and have a very thorough clean.

Additionally, the Centers for Disease Control and Ohio Department of Health have just issued new guidelines that allow skilled nursing facilities to resume limited visitation with residents, outdoors, while still combating COVID-19.

We regularly update our residents, their family members, and our staff, as conditions dictate, and we advise you to keep up regular communication with your loved ones in our care.  It really brightens someone’s day to hear from friends and family!

We have included some Q&A below with the most common questions we receive.

Thank you for your support, and you’re welcome to call us if you have any questions.  You can also call our dedicated COVID-19 information phone line, 419-827-0822, that we record any day there is an important update.

We’ll provide future updates as circumstances warrant.

Sincerely,

Your Entire Care Team

Q&A:

What are you doing to prevent its spread?

The safety and health of our residents and staff is our shared concern.  We are working directly with local and state health departments and taking guidance from the Centers for Disease Control (CDC) protocols to help contain the spread of the COVID-19 virus.

This includes continual monitoring of all residents for COVID-19 symptoms along with daily caregiver screenings at the start of their shifts.  We have a policy – that we will keep for the foreseeable future – for our staff members to stay home if they have any symptoms of respiratory illness, without regard to cause.

What are you doing, specifically, to protect patients and employees?

The Centers for Disease Control has issued specific guidance to all care facilities nationwide that we are following.  You can see a description of safeguards at this CDC webpage. (Hotlink to: https://www.cms.gov/files/document/qso-20-14-nh-revised.pdf)

I’m concerned about my loved one – how can I check on his or her health?

The Centers for Disease Control and Ohio Department of Health have just issued new guidelines that allow skilled nursing facilities to resume limited visitation with residents, outdoors, while still combating COVID-19.

We very much look forward to welcoming you back to visit your loved ones and friends!

Please note that anyone wishing to visit must call our facility in advance as there are important restrictions you will need to know, and reservations are required.

We will continue to provide  “virtual” visits – by telephone or video call, email, text, or instant messaging.

We have multiple iPads available for residents to make video calls, so you have the opportunity to visit with them that way, and we clean the iPads right after each use.  If you’d like to set up a video call, please reach out to any of us, or ask your loved one to tell a caregiver!

CDC recommendations on visitation are continuously being updated, as are state strategies, and as they shift, we will be updating our efforts.  

How will I get future updates?

We have set up a recorded phone line for everyone to get daily updates.  We will record a new message every day around lunchtime with a general status.  However, know that if your loved one shows any COVID-19 symptoms, we will be in touch personally.

Our hotline number is 419-827-0822.